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Frequently Asked Questions

  • My delivered item has damage, what now?

    If you have received your order at home and you see that the product contains damage or stain, please report this within 48 hours after delivery with attached photos via a message to our customer service. This way we jointly look at what the problem is and it can be solved quickly for you.

  • Why didn't I receive a receipt or return label with my order?

    We have gone paperless to reduce our impact on the environment. That is why we no longer enclose paper with our shipments. The invoice for your order will be provided digitally via e-mail. If you have lost this, you can request a copy from our customer service. For all matters regarding returns, I would like to refer you to our returns page.

  • What does the shipping cost?

    Shipping at Webshop-outlet.nl is temporarily free. Except for Belgium, Germany and France. We ask for a small contribution for this.

  • How long does the shipment take?

    Products in our own stock that are ordered before 16 p.m. will be shipped the same day, unless stated otherwise! More about delivery times you read here.

  • I live in Belgium, Germany or France, can I order?

    Yes, this is no problem at all. We do charge a small additional fee because of the higher shipping costs abroad.

  • What will my order be shipped with?

    Parcels and letterbox parcels are sent with PostNL. We also use external parties that have contracts with, for example, GLS, DPD or DHL. The track and trace code will be sent by email. Here it is always clear which party provides the delivery.

  • Do I receive a Track&Trace code for my order?

    When your order comes from our own stock, it will be sent with the parcel service of PostNL. You will always automatically receive a Track&Trace code in your mailbox. Not received? Check your spam box just to be sure. Didn't receive anything there? Please contact our customer service. If your order is sent by letter post, you will not receive a Track & Trace code.

  • My product was not delivered within 48 hours, what now?

    We state an expected delivery time on every product page. Have you received a shipping confirmation from us in your mailbox? Then your order is guaranteed to be shipped. Unfortunately, postal companies cannot guarantee 100% that all mail will be delivered the next day. In some cases (less than 1%) there is a delay in the sorting process, and your order will then be delivered the next day. If your package is not delivered after 3 working days, we recommend that you contact our customer service. By means of the track and trace code you can see where the package is at that moment, and what the new delivery date is. Should the track and trace code indicate that the package has been delivered, but you have not received anything? Then you must contact customer service within 5 working days (7 days).

  • To which address should I send my return?

    Webshop-outlet.nl Returns Department
    Celsiusweg 4
    8503 AC Joure
    The Netherlands

  • Can I return my order?

    You have the right to cancel your order up to 14 (calendar) days after receipt without giving any reason. You will then be credited the full order amount including shipping costs. Only the costs for returning your order (from your home to the webshop) are for your own account. If you make use of your right of withdrawal, the product will be returned to Webshop-outlet.nl with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, you can fill out our return form. This does not apply to licences, courses or products that cannot be reused on the basis of Hygiene. Form plus additional information for returns you can here find.  

  • When will my purchase amount be refunded?

    You will receive your purchase amount within 14 working days after receipt of your returned order. You will receive a message via our system as soon as the refund has been processed.

  • Return costs

    Costs for returning are for your own account. We offer our products at very competitive prices. Unfortunately, we cannot reimburse the return costs. You can buy a return label both online and at the post office via the postal companies (PostNL, DHL, GLS and DPD). The return labels are often cheaper online. If you have any questions about this, our customer service can help you further.

  • Comments/complaints

    We recommend that you first make complaints known to us by emailing klantenservice@webshop-outlet.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.


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Wednesday 09:00 - 12:00
Thursday 09:00 - 12:00
Friday 09:00 - 12:00
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