We state an expected delivery time on every product page. Have you received a shipping confirmation from us in your mailbox? Then your order is guaranteed to be shipped. Unfortunately, postal companies cannot guarantee 100% that all mail will be delivered the next day.

In some cases (less than 1%) there is a delay in the sorting process, and your order will then be delivered the next day. If your package is not delivered after 3 working days, we recommend that you contact our customer service. By means of the track and trace code you can see where the package is at that moment, and what the new delivery date is.

Should the track and trace code indicate that the package has been delivered, but you have not received anything? Then you must contact customer service within 5 working days (7 days).