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Demand category: Delivery

My delivered item has damage, what now?

Posted on November 29, 2022 in:

If you have received your order at home and you see that the product contains damage or stain, please report this within 48 hours after delivery with attached photos via a message to our customer service. This way we jointly look at what the problem is and it can be solved quickly for you.

Why didn't I receive a receipt or return label with my order?

Posted on November 29, 2022 in:

We have gone paperless to reduce our impact on the environment. That is why we no longer enclose paper with our shipments. The invoice for your order will be provided digitally via e-mail. If you have lost this, you can request a copy from our customer service. I want you for all matters regarding returns… Read more "

What does the shipping cost?

Posted on February 5, 2019 in:

Shipping at Webshop-outlet.nl is temporarily free. Except for Belgium, Germany and France. We ask for a small contribution for this.

How long does the shipment take?

Posted on February 5, 2019 in:

Products in our own stock that are ordered before 16 p.m. will be shipped the same day, unless stated otherwise! You can read more about delivery times here.

What will my order be shipped with?

Posted on February 5, 2019 in:

Parcels and letterbox parcels are sent with PostNL. We also use external parties that have contracts with, for example, GLS, DPD or DHL. The track and trace code will be sent by email. Here it is always clear which party provides the delivery.

Do I receive a Track&Trace code for my order?

Posted on February 5, 2019 in:

When your order comes from our own stock, it will be shipped with PostNL's parcel service. You will always automatically receive a Track&Trace code in your mailbox. Not received? Check your spam box just to be sure. Didn't receive anything there? Please contact our customer service. When your order is sent by letter post… Read more "

My product was not delivered within 48 hours, what now?

Posted on February 5, 2019 in:

We state an expected delivery time on every product page. Have you received a shipping confirmation from us in your mailbox? Then your order is guaranteed to be shipped. Unfortunately, postal companies cannot guarantee 100% that all mail will be delivered the next day. In some cases (less than 1%) there is a delay in the sorting process, and your order is processed… Read more "